PRIVACY POLICY
Last Updated: October 2025
This Privacy Policy explains how Mont Explore d.o.o. (“MontExplore”, “we”, “us”, “our”) collects, uses, stores, and protects your personal information when you use our website https://montexplore.com (“Website”) and our booking-related services (“Services”).
By using our Website, submitting a booking request, or otherwise interacting with us, you agree to the practices described in this Privacy Policy. If you do not agree, please refrain from using our Services.
Mont Explore d.o.o.
Ivana Šibla 17, 10000 Zagreb, Croatia
Email: support@montexplore.com
MontExplore is the data controller for all personal data processed through this Website.
Our Services are not intended for children under 16, and we do not knowingly collect their information.
1. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
If significant changes occur, we will post an update on the Website.
Your continued use of our Services after such changes means you accept the revised Policy.
2. Information We Collect
2.1. Information You Provide Directly
When you browse our Website, submit an enquiry, or request a booking, you may provide:
- name and surname
- email address
- phone number
- country of residence
- preferred dates and booking choices
- relevant health or dietary information (only when required for safety)
- emergency contact information
- any details you include when communicating with us
We do not collect or store passport numbers or other sensitive identification documents unless explicitly required for the Tour and voluntarily provided by you.
Tour-Relevant Information
To ensure that your Tour can be operated safely and appropriately, we may collect additional information required by our guiding provider (“Partner”), such as:
- fitness level
- outdoor experience
- dietary restrictions
- allergies
- medical information relevant for safe participation
- height and weight (only when needed for equipment sizing)
We collect only the minimum information necessary to:
- assess suitability for the Tour
- ensure safety
- fulfill logistical requirements
- allow the Partner to adjust the activity to your abilities
This information is shared solely with the Partner and is never used for marketing purposes.
2.2. Payment Information
Payments are processed by certified third-party payment processors.
MontExplore does not store or access:
- full card numbers
- CVC codes
- IBANs
- billing address details
We may receive non-sensitive information such as payment status (paid/unpaid) or transaction reference number.
2.3. Information Collected Automatically
We automatically collect certain technical and usage data through cookies and similar technologies, including:
- IP address
- browser type
- device type
- pages visited
- session duration
- referral sources
- general geographic location (approximate)
Cookies are used to improve functionality, personalization, and analytics.
You may disable cookies in your browser settings.
2.4. Information From Third Parties
We may receive information about you from third parties, including:
- analytics and marketing platforms (Google Analytics, Meta Ads, LinkedIn, HubSpot, etc.)
- payment processors (payment status only)
- booking and customer management tools
- our Tour Partners, who may inform us about availability, safety requirements, or Tour-related needs
- advertising partners and social networks, when you interact with our ads or visit our Website through third-party links
Any information received from third parties is handled according to this Privacy Policy.
We do not control how third parties collect or process your information—please refer to their privacy policies.
3. How We Use Your Information
3.1. To Provide and Improve Our Services
We process your information to:
- respond to enquiries
- coordinate booking requests
- communicate with the Partner
- ensure your Tour is safe and suitable
- improve Website performance and security
3.2. With Your Consent
With your permission, we may:
- send newsletters or promotional communications
You may unsubscribe at any time.
3.3. Legal Compliance
We may process your data to meet legal obligations under EU and Croatian laws.
4. How We Share Your Information
4.1. With Tour Partners
We share only the necessary booking and safety-relevant information:
- your name
- contact details
- selected Tour date
- dietary or medical notes needed for safety
- equipment-related measurements (if applicable)
Partners do not receive your payment details.
4.2. With Service Providers
We may share data with:
- hosting providers
- analytics platforms
- marketing platforms
- payment processors
- IT and security partners
All are GDPR-compliant.
4.3. For Legal Reasons
We may disclose information to law enforcement or regulatory authorities when required by law.
MontExplore never sells personal data.
5. International Data Transfers
Since we use service providers outside the EU, your information may be transferred internationally.
Transfers are protected through:
- Standard Contractual Clauses (SCCs)
- adequacy decisions, or
- equivalent GDPR-compliant safeguards
6. Data Security
We use industry-standard security measures to safeguard your information.
However, no online transmission is completely secure.
7. Data Retention
We retain:
- booking and enquiry information: up to 5 years
- analytics data: up to 24 months
- marketing subscription data: until you unsubscribe
- anonymized data: indefinitely
You may request deletion at any time.
8. Your Rights (EU/UK Users)
You may request:
- access to your data
- correction of inaccurate data
- deletion (“right to be forgotten”)
- restriction of processing
- data portability
- withdrawal of consent
- objection to marketing
To exercise your rights, contact: support@montexplore.com
We respond within 30 days.
9. Third-Party Websites
Our Website may include links to external pages.
We are not responsible for their privacy policies or content.
10. Cookies and Similar Technologies (Cookie Policy)
We use cookies and similar technologies to improve Website performance, analyze traffic, and personalize content.
Types of Cookies We Use
- Essential Cookies – required for the Website to function (cannot be disabled).
- Analytics Cookies – help us measure usage (Google Analytics, Meta Pixel, LinkedIn Insight Tag).
- Marketing Cookies – used to deliver relevant ads and measure effectiveness.
- Functionality Cookies – improve user experience (language, preferences, speed).
Managing Cookies
You may control or disable cookies in your browser settings.
Blocking essential cookies may affect Website functionality.
10. Contact Information
For questions about this Privacy Policy, contact us at:
📧 support@montexplore.com
📍 Mont Explore d.o.o., Ivana Šibla 17, 10000 Zagreb, Croatia