CANCELLATION POLICY
Last Updated: October 2026
We know plans can change. This policy explains what happens to your payment if you need to cancel or change your MontExplore tour. It applies to every tour booked on montexplore.com and is part of our Terms & Conditions.
1. Deposit and balance
- A deposit of 30% of the tour price secures your place on the tour.
- The remaining balance is due 90 days before departure. We send you a secure payment link before the due date.
- Bookings made less than 90 days before departure are paid in full at the time of booking.
2. If you cancel
Free cancellation within 48 hours: if you cancel within 48 hours of making your booking, we refund everything you paid.
Please tell us by email at support@montexplore.com and include your booking reference. The cancellation takes effect on the day we receive your email. After the first 48 hours, the cancellation fee depends on how long before departure you cancel:
| When you cancel | Cancellation fee |
|---|---|
| 90 days or more before departure | The deposit (30% of the tour price). Anything you paid above the deposit is refunded. |
| 89 to 60 days before departure | 50% of the tour price |
| 59 to 30 days before departure | 75% of the tour price |
| Less than 30 days before departure, or not showing up | 100% of the tour price |
The fee applies to the tour price and to any add-ons booked with it (for example a single room supplement).
3. Changing your date or traveler
- Change of date: you can move your booking to another departure of the same tour once, free of charge, up to 90 days before your original departure, as long as seats are available. Your payments move with you. Any difference in price is charged or refunded.
- Change of traveler: you can pass your place to someone else at no cost before departure. Just send us their full name and contact details.
- Changes requested less than 90 days before departure are treated as a cancellation and a new booking.
4. If we cancel or change the tour
- If we cancel a departure (for example for safety reasons, events beyond our control, or because the minimum group size is not reached), you choose between a full refund of everything you paid or moving to another date. We tell you as early as possible, and at least 30 days before departure when the reason is the group size.
- Weather and safety come first. We may adjust the order of activities or replace an activity with one of similar value during the tour. These changes are not a reason for a refund.
- We are not responsible for flights, hotels before or after the tour, visas or other costs you arranged yourself, so we recommend flexible or refundable tickets.
5. Unused services
Parts of the tour you choose not to take (meals, activities, nights of accommodation) are not refunded.
6. Travel insurance
We strongly recommend travel insurance that covers trip cancellation, interruption and medical costs. It protects you if you have to cancel for reasons such as illness, when our cancellation fees would otherwise apply.
7. Refunds
Refunds are paid to the card or account you paid with, within 14 days of the cancellation. Your bank may take a few extra days to show the money.
Questions?
Write to us at support@montexplore.com before you book or at any time. We are happy to help you find the best option.